Housing Management Interface
for volunteers and advocates
From
To
Project Overview:
Create an interactive tablet app for the management of tenants and facilities for one of the housing properties of the Lebron James Family Foundation.
Project Aspects:
Very tactical UX project
Brought in as a UX expert at near the end of the project to address un-expected data complexity
Worked in concert with a front-end developer using SalesForce
The Ask:
The LJFF houses unhoused families in a few different apartment complexes in Northeast Ohio to establish permanent residency an allow their children to attend school.
The volunteers and social workers working at the property need an application that will add, edit, and delete tenant information, manage the building events calendar, and create a work request portal.
The User:
Volunteers and Social Workers dedicated to housing unhoused families
On-site resident managers and workmen
Requirements:
Quick turn around time
Simple and intuitive interface for
All levels of information should be reachable from all other levels of information
Must use existing user workflow
Application needs to be built and deployed in Salesforce
The Results:
Low-fidelity wireframes
Single landing page mock-up (requested by PM for presentation purposes)
Deployed Salesforce app without any graphic design (design to be implemented at later date)
Very happy team of volunteers and staff being able to have tenant and building at the ready
Brought in during the project's final stages, I was tasked with rapidly improving the user experience by addressing critical data presentation challenges. Through concise interviews with volunteers and staff, I developed an intuitive information hierarchy that significantly enhanced data readability and scannability. Collaborating closely with the front-end developer, I guided design implementations within a compressed 4-week timeline and limited budget.
All in all a very successful project.
