Skills

  • Leadership: Supervisor or lead from within

  • Design: Desktop, Mobile, Responsive, Other form factors

  • Analytics: Data Visualization, Data Interpretation

  • Vision: UX Strategy, Journey Mapping

  • Experience: B2E, B2B, B2C, Insurance, Fintech 

  • Multi-Method Research: Qualitative, Quantitative, In-person, Online

  • Product life Cycle: Investigate, Ideate, Illustrate, Iterate

  • Process Alignment: Group Facilitation, Multi-Disciplinary Design Workshops

  • Delivery: Agile, Waterfall, Agilefall

Experience  

Principal UX Designer/Illustrator, 9th Point Studio, Columbus, Ohio 06/2015

Freelance User Experience Design contract work in UX research and design and illustration and cartography commission work.

Projects and Accomplishments

User Experience Design: Design lead for a U.S. Army application aimed at evaluating and rating training exercises and simulations at the squad level. Focused on modernizing the interface and unifying design patterns to enhance usability and effectiveness.

•  Modernized application design by updating the existing design to create  a modern, cohesive look and feel that aligns with current design standards and improves user experience.

•  Developed a comprehensive journey map for evaluators, guiding them from exercise setup to the final report submission, ensuring a seamless and intuitive process.

•  Designed a final report and review interface that enables units to review squad performance ratings, identify strengths, and recommend areas for skill improvement.

Illustration: Role playing game sourcebook cover and interior art and cartographic illustrations for a series of fiction and nonfiction books

 

User Experience Designer, PenFed Credit Union

Alexandria, Virginia 11/2022 - 07/2023

Advocate PenFed Credit Union members across multiple lines of business, conducts and analyzes research, generates and manages interaction design through user flows, wire-frames and low fidelity mock-ups from the initial stages of design to final delivery.

  • Simple short-term user research for updating existing products or creating new products

  • Design process flows and navigation maps for interactive processes

  • Wireframes for small fixes or completely new processes

  • Rapid iteration of UX design in an agile environment

  • Coordination with product owners, technical staff, development teams, and contempt creators for application development

Accomplishments

  • New digital journey for members applying for short-term financial assistance due to hardship

  • Personal loan application status tracker

  • Multiple updates for the modernization and relaunch of the member servicing platform

Vice President User Experience Design, CTO Product Experience,

JP Morgan Chase, Columbus, Ohio 10/2020 - 10/2022

Advocate for internal application users across multiple product lines. Conducts and analyses research, generates and manages interaction design and design delivery.

  • User research for updating existing products or creating new products

  • Generate User Experience Journey Maps

  • Design process flows and navigation maps for interactive processes

  • Generate wireframes for updating existing applications or new applications

  • Coordinate with product owners, technical staff, and content creators for application development  

Accomplishments

  • UX uplift for major products

  • User research for company wide internal product sites

  • User research and design for Core Hosting and Infrastructure Platforms website

  • User experience journeys for multiple infrastructure acquisition methods

Interaction Designer, Nationwide Insurance,

Columbus, Ohio — 04/2016 - 10/2020

This position works across business units within Nationwide as a whole to create new user  experiences for both internal and external users and applications across multiple business lines and modalities.  

  • LeadUX project teams throughout lifespan of projects

  • Conduct generative primary and secondary user research to determine strategic direction for future user experience project direction 

  • Conduct evaluative user research to determine in proposed or implemented solutions are effective

  • Coordinate with product owners, technical staff, and content creators for application development  

  • Design process flows and navigation maps for interactive processes

  • Generate wireframes for updating existing applications or new applications

Accomplishments:  

  • Internal design award for the Auto Accident Checklist on the flagship Nationwide Mobile app

  • Updating the Life Insurance Pending Business Report and Pending Annuity Business Report to an intuitive, mobile first design. The updated Pending Annuity Business Report decreased all annuity customer service calls by 25% 

  • Creating a retirement plan Withdrawal Status Tracker. Leading a completely online collaboration design workshop during the COVID-19 enforced social distancing, we went from a simple idea to a fully formed and completed set of design requirements in 3 months  with complete buy-in from business stakeholders as well as technical staff.  

GIMS Specialist 1, Ohio Department of Transportation,

Columbus, Ohio - 10/2010  - 04/2016  

Managing geo-referenced information for all of the Office of Geotechnical Engineering’s current and legacy data, by managing a project to deploy an online statewide repository of historical geotechnical and geohazard data.

Accomplishments:

  • Data structure design for statewide transportation geohazard inventory

  • Collecting primary source georeferenced data in the field for day-to-day operations 

  • Initiating a new data collection effort for a statewide retaining wall inventory

  • Member of the ODOT GIS Users Committee  

  • Member of the ODOT Transportation Asset Management Program Advisory Council  

Senior Cartographer/GIS Coordinator, Burgess and Niple, Inc.,

Columbus,  Ohio — 06/1999 - 02/2009  

Developed branding and identity for key project proposals and further managed those brands throughout the life of those projects. In this role I had to facilitate communication between multiple sections and groups of vastly different skillsets and vocabularies, take the information from these varied groups and generate highly technical data into easily understandable public information graphics. I managed a team of 4 to assist in all phases of the planning, preparation, and execution of public information campaigns for transportation planning projects and the preparation for NEPA Documents for Major Improvement Projects as well as other transportation projects.

Accomplishments:

  • Created family of maps for the “Cleveland Innerbelt Study, the “Lakeshore Boulevard Study,” The University Circle Expressway Extension Study, Columbus Crossroads 70/71 Study, Cincinnati Light Rail Study, Columbus, North Corridor Light Rail Study, Dayton Aviation Heritage Corridor Study for the National Parks Service, the Richmond Trolley Study

  • Grew Transportation Planning cartographic team from a single person to a tea of four Assist in all phases of the planning, preparation, and execution of public information campaigns Manage workflow and develop staff skills in the creation of a wide variety of maps, graphics, and geographic analysis products

  • Changed the stare of transportation planning mapping products in the State of Ohio by exporting maps and data from GIS platforms to be better designed in graphic design software

Technical Skills

  • User Experience Design Software: Adobe XD, Sketch, Figma, InVision

  • Design Tools: Adobe Creative Suite, InkScape, GIMP, Canva

  • Prototyping Tools: Axure RP, Figma, Sketch

  • Collaboration Tools: Miro, Mural, Figjam, Lucid Spark

  • Research Tools: UserTesting, Optimal Workshop, Loop11, SurveyMonkey, 

  • Analytics: Google Analytics, Qualtrics

Education  

GIS Presentations and Publications:

“Educating Professionals about Cartography in the TransportationPlanning Environment,” NACIS XXI, October 4, 2012.

“Hurricane Evacuation Route Generation Using a Geographic Information System,” [Master’s Thesis, Ohio State University] 1999.

“The Evolution and Dispersion of Mathematical Thought as a Sociocultural System,” [Undergraduate Honors Thesis, Kent State University] 1997.

“Tornado Warning Coverage Gaps Using Emergency Broadcast System in Ohio” American Association of Geographers annual meeting Seattle, Washington 1997